Refund, Return & Exchange Policy
Effective Date: July 20, 2017
At Graphics Design Media (GDM), we take pride in producing high-quality custom-printed products, signage, apparel, promotional materials, trade show displays, fabrication, and graphic design services. Because the majority of our products are custom made specifically for each customer, our return and refund policy differs from that of traditional retail stores.
By placing an order with Graphics Design Media, you acknowledge and agree to the following policy.
14 Day Return Period
Eligible non-custom merchandise may be returned within 14 calendar days from the date your order is delivered.
After 14 calendar days, we cannot offer a refund, exchange, replacement, or store credit unless required by applicable law.
Proof of purchase is required for all approved returns.
Custom Products
Because every custom order is manufactured specifically for each customer, all custom products and services are final sale.
Custom products include, but are not limited to:
• Graphic Design Services
• Logo Design
• Business Cards
• Flyers
• Brochures
• Banners
• Stickers
• Labels
• Decals
• Posters
• Canvas Prints
• Signs
• Window Graphics
• Wall Graphics
• Vehicle Wraps
• Fleet Graphics
• Trade Show Displays
• SEG Fabric Graphics
• Fabric Printing
• Apparel Printing
• DTF Printing
• DTG Printing
• Screen Printing
• Embroidery
• Packaging
• Product Labels
• Boxes
• Laser Engraving
• CNC Fabrication
• 3D Printed Products
• Personalized Merchandise
• Promotional Products
• Custom Displays
• Custom Fabrication
• Any product produced using customer-supplied artwork, logos, photographs, text, or specifications.
Once artwork has been approved or production has begun, orders cannot be canceled, modified, returned, exchanged, or refunded.
Artwork Approval
Customers are responsible for carefully reviewing all artwork proofs before granting final approval.
By approving artwork, the customer accepts responsibility for verifying:
• Spelling
• Grammar
• Phone numbers
• Email addresses
• Website addresses
• Dimensions
• Colors
• Placement
• Bleed
• Crop Marks
• Quantity
• Overall Layout
Graphics Design Media is not responsible for customer-approved errors.
Reprints resulting from customer-approved mistakes will be treated as new orders.
Manufacturing Defects
If your order contains a verified manufacturing defect caused by Graphics Design Media, we will repair, replace, or reprint the affected item at no additional charge.
Examples of manufacturing defects include:
• Printer head strikes
• Ink drops or ink splatter
• Deep scratches through the printed image
• Severe print banding
• Missing printed areas
• Incorrect material used by GDM
• Major cutting errors
• Incorrect dimensions beyond acceptable production tolerances
• Products damaged during production
Claims must be submitted within 48 hours of delivery and include clear photographs of both the product and its packaging when applicable.
Graphics Design Media will determine whether the issue qualifies as a manufacturing defect.
The sole remedy for verified manufacturing defects is repair or replacement.
Refunds will not be issued for custom manufactured products.
Print Quality Standards
Graphics Design Media follows accepted commercial printing and signage industry standards.
Large format graphics are intended to be viewed from their normal viewing distance.
Unless otherwise specified, print quality shall be evaluated from a minimum viewing distance of 5 feet.
Minor imperfections that are not visible from this distance are considered acceptable production tolerances.
Acceptable Manufacturing Tolerances
The following are considered normal production characteristics and are not considered defects:
• Up to a 5% variation in finished size on large format products when industry standards permit.
• Slight color variation between print runs.
• Slight color differences between monitors, phones, tablets, proofs, and final printed products.
• Minor trimming variations.
• Minor laminate variations.
• Slight registration differences.
• Small edge imperfections.
• Minor handling marks.
• Minor surface marks.
• Small nicks or imperfections that do not materially affect the appearance, durability, or intended use of the finished product.
Graphics Design Media reserves the sole right to determine whether an imperfection falls within acceptable manufacturing tolerances.
Color Disclaimer
Printed colors will vary from what is displayed on computer monitors, televisions, tablets, and mobile devices.
Differences in monitors, lighting, materials, inks, coatings, laminates, and production methods make exact color matching impossible.
Unless a specific color matching service has been purchased, exact color reproduction is not guaranteed.
Minor color variation is not considered a defect.
RGB Image Recommendation
For the highest quality photographic reproduction, all photographs, portraits, and images containing skin tones should be submitted in the RGB color space.
Most digital cameras and smartphones capture images in RGB, allowing for better color conversion during professional printing.
Submitting photographic images in CMYK may reduce available color information and negatively affect skin tones, gradients, and overall image quality.
Customer Supplied Artwork
Customers are responsible for the quality of files submitted for printing.
Graphics Design Media is not responsible for issues resulting from:
• Low resolution artwork
• Pixelated images
• Compression artifacts
• Missing bleed
• Incorrect dimensions
• Missing fonts
• File corruption
• Transparency issues
• RGB to CMYK color shifts
• Poor quality customer supplied artwork
Installation
Graphics Design Media cannot guarantee the longevity or performance of products installed on improperly prepared, damaged, contaminated, textured, or previously painted surfaces.
Customers are responsible for ensuring installation surfaces are suitable before installation.
Minor installation adjustments performed by GDM installers are considered normal and are not grounds for refunds.
Shipping Damage
If your package arrives visibly damaged, please photograph the package before opening it whenever possible.
Shipping damage must be reported within 48 hours of delivery.
Failure to report shipping damage within this timeframe may affect our ability to file claims with the shipping carrier.
Eligible Non Custom Returns
Non-custom retail merchandise may be returned within 14 calendar days provided the item:
• Is unused
• Is unopened when applicable
• Is in original packaging
• Is in new, resalable condition
• Includes proof of purchase
Graphics Design Media reserves the right to refuse returns that do not meet these requirements.
Non-Returnable Items
The following items cannot be returned or refunded:
• Custom printed products
• Graphic design services
• Artwork creation
• Digital downloads
• Digital proofs
• Personalized merchandise
• Installation services
• Rush order fees
• Shipping charges
• Gift cards
• Sale items
• Clearance merchandise
• Special order products
• Products damaged after delivery due to misuse, neglect, improper installation, or customer handling
Exchanges
Eligible non custom merchandise may be exchanged within 14 calendar days if inventory is available.
Custom manufactured products are replaced only when a verified manufacturing defect exists.
Refunds
Approved refunds for eligible non custom merchandise will be issued to the original payment method.
Please allow 5 to 10 business days for your financial institution to process the refund after it has been been issued.
Shipping charges are non refundable.
Return shipping costs are the responsibility of the customer unless the return results from an error made by Graphics Design Media.
Order Cancellations
Orders may be canceled only before artwork approval and before production begins.
Once artwork has been approved or production has started, the order becomes non cancelable and non refundable.
Graphic design time already completed is non refundable.
Limitation of Liability
Graphics Design Media's maximum liability for any claim relating to an order shall not exceed the original purchase price of the affected product or service.
Graphics Design Media shall not be liable for indirect, incidental, consequential, lost profit, business interruption, or special damages arising from the use of our products or services.
Right to Refuse Service
Graphics Design Media reserves the right to refuse any order, artwork, project, reproduction request, or service that violates applicable laws, infringes upon intellectual property rights, contains prohibited content, or cannot be produced to our production standards.
Need Assistance?
If you have questions regarding your order, manufacturing defects, returns, exchanges, or this policy, please contact us.
Graphics Design Media
Email: graphicsdesignmedia@gmail.com
Business Hours
Monday through Saturday
10:00 AM to 12:00 Midnight
Sunday
1:00 PM to 6:00 PM